GCB Bank improves services to meet modern banking trends



Kofi Adomakoh (arrowed), the MD of GCB Bank PLC, with some management staff interacting with a customer of the bank

GCB Bank PLC has modernised its services to bring it up to speed with innovative banking trends, particularly when it comes to technology.

It said the bank would also meet the needs of some customers who were not technologically inclined yet prefer the analogue way of banking.

The Managing Director (MD) of the bank, Kofi Adomakoh, said that to disabuse the minds of some sections of the banking public that the bank was an old bank and not in touch with modern trends to make banking more convenient.

He said that when he led his team to the bank’s head office in Accra to interact with staff and customers as part of this year’s Customer Service Week celebration.

Describing the bank as old but experienced in the sector, he said “Many people may know GCB of old but the modern GCB is very technologically driven through our banking applications and electronic banking.

“Those who still prefer going through the analogue way will still be catered for, particularly because we find GCB in every region across Ghana.”

Customer Service Week

As part of the celebration, customers received souvenirs and branded chocolates from the bank.

Mr Adomakoh explained that as a bank, it was time to dedicate itself, reconsider and review how customers were treated.

“It is also a time where we take stock of what has gone on over the past years to consider how to position the bank to serve our customers better.

“Customers are the reason why we are here, we need to make sure their needs are well identified and met,” he said.

A Healthcare Assistant Nurse, Abigail Mary Akpaloo, who has been a customer of the bank since 1979, explained that she was still committed to the bank because it had branches in every part of the country.

However, she called on the bank to improve its services, especially its Automated Teller Machines (ATM).





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